APPDEVS · LOCKVEXA

Help & support

Email appdevs.net@gmail.com for Lockvexa support. Include the app version, device/OS version and a short description of the issue.

Forgot your PIN?

Use the recovery option on the unlock screen and enter your recovery key. Your cloud password cannot unlock the vault. Support cannot bypass encryption.

Why is an original still visible?

Keep original intentionally leaves it visible. Move removes it only after a verified encrypted copy and system/provider approval. Check the transfer's per-file result and retry original removal if available. Cloud providers may sync deletion and retain Recently Deleted copies.

How do I unhide?

Use Unhide / Move out from the file menu. A readable destination is verified before the encrypted source enters vault Trash. Save a copy leaves the active vault file. Unlocking alone never publishes files.

Billing or account requests

Use Restore purchases in Lockvexa for store entitlements, and your store account for cancellation/refunds. For account deletion, use these instructions. Cloud sign-in, local vault recovery and store billing are separate.